Why has my withdrawal not reached my account after being paid out?

Depending on the payment method chosen, it may take some time for the funds to appear on your account.

For example, if you choose an e-wallet, the funds may appear on your balance moments after it was sent. However, if you choose to withdraw via Bank Transfer, it may take 3-5 business days for the funds to appear in your account. This is because once the withdrawal has been sent from our side, it enters the international banking system, and there can be delays beyond our control.

Important Notes

How long does it take to receive my funds after requesting a withdrawal?

A withdrawal request is processed within three business days (Mon to Fri) of the date it was requested. Then will be paid out, provided that it has passed any required account verification and security reviews.

Once paid out, the time required to receive the funds will depend on the withdrawal option chosen. For example, bank transfers may take an additional 3-5 business days to reach your bank account.

Important Notes

Can I cancel my withdrawal?

Yes, you may cancel your withdrawal while it is still in pending status from the cashier section. The ‘Cancel Withdrawal’ option is found either under the Withdrawal tab or, if applicable, in the Balance History tab.

In case you have any trouble canceling your withdrawal, you can always contact Customer Support for assistance.

Important Notes

How can I request a withdrawal?

After logging in to your gaming account:

• go to your cashier;
• select the withdrawal tab;
• choose your preferred withdrawal option;
• enter the amount you would like to withdraw;
• enter your payment details and then confirm your request.

Important Notes

Can I request a withdrawal to an account that is not in my name?

No, you may only request a withdrawal from an account under your name. Any requests to withdraw to other accounts will be canceled, and you will be asked to create a new request to an account in your own name.

More information on withdrawal requests can be found in the general Terms & Conditions.

Important Notes

My withdrawal has been canceled. Why?

Some possible reasons for a withdrawal being canceled include entering incorrect payment details, technical maintenance or changes to the payment provider’s side, etc.

If your withdrawal was canceled, you should have received an email from our Finance Department informing you of the reason. Please check both your inbox and spam folder and contact Customer Support if you have not received an email.

Important Notes

I am having trouble requesting a withdrawal. What should I do?

There can be a number of reasons for this. Before requesting a withdrawal, make sure that:

• you have completed any wagering requirement;
• the funds you are trying to withdraw are on your cash balance, not your bonus balance;
• you have not met your withdrawal limit.

You can also try basic troubleshooting, such as:

• using Google Chrome’s latest version;
• clearing your browser’s cache and cookies;
• trying a different device;
• ensuring there is no pop-up blocker enabled on your browser;
• waiting about an hour and try again.

If you are still not able to proceed with your withdrawal request, please contact Customer Support providing a screenshot of any error messages and an explanation of the situation. You may also be advised to try an alternative payment method.

Important Notes